Refund policy

Our Return Policy

All sales are final. Our fragrances are made in small batches for personal use, which means we cannot accept returns, exchanges, or cancellations once an order is placed.

If your order arrives damaged or incorrect, contact us within 7 days of delivery at hello@formulahaus.com or 813-252-0778. Please include your order number, a brief description of the issue, and clear photos of the product and packaging. Once verified, we will offer a replacement of the same item whenever possible. If that specific batch has sold through, we will provide a refund to the original payment method or store credit at your preference.

We do not offer returns or exchanges for reasons related to personal scent preference, sensitivity, or perceived performance. We encourage sampling first. Our 10ml size is designed for discovery before investing in a larger format.

Orders reported as lost after carrier confirmation of delivery are not eligible for refund. If a package is marked delivered but cannot be located, please check with neighbors and your local carrier. We are happy to assist with a delivery inquiry, but replacements or refunds are issued only when the carrier confirms a loss prior to delivery.

In the rare event of a verified defect with no available replacement, we will issue a refund or store credit.

Shipping fees are nonrefundable. Refunds, when applicable, are issued to the original form of payment and may take 5 to 10 business days to appear, depending on your bank.